There are many companies that are trying hard to dominate the correctional field, but one of the companies that have been making rapid progress since last three decades is the Securus Technologies. The company was formed when two of the major correctional firms merged in 1986, namely T- Netix and Evercom. The formation of the new company was named as Securus Technology and it has been dominating the correctional field since then.
For many years, the Securus Technologies has been trying to develop new technologies that would improve the inmate communication services and correctional technology that exists in the market today. It also continues to launch new and innovative correctional products and services from time to time. Recently, the company announced that it has invested close to $600 million into developing new products and services, acquiring patents, and for research and development.
Rick Smith, CEO of Securus Technologies, knows for a fact that only the companies that would have cutting-edge technologies would survive the fierce competition. With extensive experience in the telecommunication sector and having worked for Eschelon Telecom in the past, Rick Smith knows what needs to be done in order to keep Securus Technologies at the top. Securus Technologies recently also purchased the Jpay inc, a famous software solution firm that has been providing a range of services to the correctional industry, primarily the money transfer service. With this acquisition, the customers of Securus Technologies would be having a much broader network and many more services to use.
Securus Technologies believe that it is essential for the company to provide excellent and prompt customer service to keep the end users happy. The company has set up an extensive customer service department that takes care of all the queries made by the customers. With over 1.2 million inmates using the services of Securus Technologies, it is also only natural for the company to ensure its customer service is top notch.