TJ Maloney and His Experience and Contributions to Lincolnshire Management

New York City-based private equity firm Lincolnshire Management makes their investments in lesser middle-market businesses scattered across an assortment of sectors. Founded in 1986, they approach private equity investment in collaboration with their clients while working from experience and in-depth research.

Lincolnshire Management’s operative is a focused operation with the intention of seeking ways their client’s companies can grow by executing a custom plan to initiate operations and work out any kinks in their systems and process applications.

Lincolnshire Management has performed numerous transactions including their work with AMPORTS, Component InterTechnologies Inc., Credentials Services International, Cybergenics Corp., Kathryn Beich, PADI, Prince Sports, and Transcraft Corp.

 CEO and Chairman TJ Maloney, who joined the company in 1993, has served on the investment committee and remains continuously involved with all of the corporations within the business’s portfolio. In his time at Lincolnshire, Maloney has been on over a dozen boards which include Credentials Services International, Polaris Pool Systems, and Wabash.

Maloney was in the acquisition, merger, and securities law practice before joining Lincolnshire. He was also the chairman of the Boston College Wall Street Council and was on the trustee board at Boston College and Fordham University. He has participated as a guest lecturer on law and private equity at a number of universities including the MBA Program at Columbia University

In 2007, Maloney received the Richard J. Bennett Memorial Award presented by Fordham Law School to recognize business leaders holding high moral standards. He also served at The Tilton School on the Board of Directors as well as the Executive Committee of the English Speaking Union of the US and the trustee board.

Maloney obtained his bachelor’s degree from Boston College and his Juris Doctor degree from Fordham Law School. Time with family, reading, swimming, and golfing are his favorite pass-times.

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Sentient AI-Ecommerce Customer Experience: How To Please A Customer Without Losing Your Self Respect

According to Sentient AI, creating a successful ecommerce business entails keeping your customers happy without losing your dignity. Achieving both is a hard thing to do, especially, when you deal with challenging customers who want it their way or no way at all. This is your business, not theirs. You need to set boundaries and those come with several options to choose.

The Ecommerce Customer Experience: Four Ways To Take Charge of Your Customers and Take Your Business in a Positive Direction

1) There is a difference between wanting to be nice and needing to be nice.

“The difference is too nice- Where ends the virtue or begins the vice”.

Alexander Pope

You cannot expect your customers to set boundaries because they are in the business of taking them away. You need to identify where the feeling is coming from with your customers. Is it coming from the heart or from burden? The first one comes from a good place. The second one comes from fear, guilt, passiveness, etc. I have dealt with all of them. How about you?

2) Are you helping your customers because it is the right thing to do, or because you are expected to do it?

“A smile costs nothing and gives a lot”

You still need to paint a smile on your face with the ecommerce customer experience. The question you need to ask yourself is: Are you choosing to wear the smile, or is the smile painted on”?

3) You should not worry about trying to please everyone because you will not be able to. Those who receive your thankless giving daily are going to take advantage of it. You do have the right to tell a customer “no”, especially when their desires become too extreme.

“At home, I am a nice guy, but I don’t want the world to know. Humble people, I’ve found, don’t get very far”.

Muhammad Ali

4) You do need to be firm when you tell your customers “no”. You also need to give your customer a reason for the “no”. Customers need to feel validated, even when they are denied something.

Handling the ecommerce customer experience online is tricky, but you will get the hang of it. Practice makes perfect. The more confident you are in handling your customers, the more confident you will be in yourself.